Privacy Policy

Introduction

Our Privacy Policy was last updated on 25th April 2024.


We respect your privacy and protect your personal data like it is our own personal data. Personal data is any information that identifies or can be linked to a natural person for identification.


Her Confident Glow is a trading name of True Nature Flow. This is the Privacy Statement of True Nature Flow Limited (referred as ‘we’, ‘us’, ‘our’). In legal terms, we are the Controller of your data. The objective of this Privacy Statement is to explain to you in a simple and transparent manner, what personal data we collect from each 'User' of our 'Site) and why and how we protect it. This privacy policy applies to our Site and all products and services offered by us. Site refers to any of our websites or social media platforms.


We collect your personal data when you provide your personal data by visiting our website, meeting us in person, attending a workshop or coaching, filling in a form, signing a contract, calling us, emailing us or messaging us (through any means including social media) with interest in our services. For example, you contact us for purchase of a course that you are interested in.

Personal data

(Personal identification information)

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, where appropriate, email addresses. Users may, however, visit our Site anonymously.


We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.


Personal data we collect about you includes:


Identification data such as your first name, last name, and password.


Contact data such as address, email address, telephone, or mobile number.


Financial data such as investments, income, credit card details and any other payment method you provide to us.


When paying online, this stays with our payment provider and we do not have any access to it. We keep it when you enrol manually or ask for a refund. Information about the training courses you sign up to and attend.


Information about your interaction with our emails, and website. Information from any workshop or coaching course you attend.


Details about lifestyle, previous training experience, and occupation information, if provided during a workshop.


In certain circumstances,We ask you for marital or dependants’ information. For example, when you want your partner or dependent to join a training to which you subscribed.


We may take photographs and otherwise record your presence or interaction. In such cases, you are pre-informed with a choice to opt-out of such recording.


Most of our services are designed for those above 16 years of age. For products that are designed for children, we may collect the name of your child if the product relates to children. However, we do not directly communicate or contact your children.


We do not collect any ‘special category’ data. For information, this includes any data that is relating to your health, ethnicity, religious, philosophical or political beliefs, genetic or biometric data, or sexual preference data.


We keep your personal data until you unsubscribe. If you are a customer, we keep your personal data to provide the ‘lifetime’ access to the membership site. We keep personal data as long as necessary for compliance with law and to maintain our records. For example, accounting data is kept for 7 years years from the end of our relationship with you.

Usage Data

(Non-personal identification information)

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The lawful basis for using your information in this way is:


To perform the contract with our customers Because we have a legal obligation (e.g. to report tax/ income)


For our ‘legitimate interests’ to send marketing material to you, to grow and administer our business and to understand our performance and protect our business


True Nature Flow may collect and use Users' personal information for the following purposes:

  • To provide and improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.


For example, when you make contact using our contact form, we will answer your query.

  • To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To send periodic emails

We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.



Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We do not disclose this to others unless strictly necessary for performance and delivery of the service we provide you or unless legally required to do so. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


As a small company, we rely on providers to provide us with specialized services. When doing so, we focus on sharing only the necessary data and implement appropriate safeguards to protect your personal data. For example, we ensure we have a contract in place, that we have carried out due diligence on those third parties, that they use password protection and limit access to relevant staff within the company. To ensure that we deliver you the services in an effective way, we share your personal data with following categories of third parties:

Providers of technical and operational support services like website hosting and maintenance, email provisioning, calendars, payment processing, back-ups, customer relationship management, electronic signatures of documents etc. Contractors who work on our behalf as coaches or support staff only to the extent necessary for them to provide their services. Law enforcement agencies and courts when it is necessary to do so, or we are obliged by laws to share such information. Group companies Advisors, including legal providers, and accountants. Those organisations involved in a merger or acquisition, or who are involved in a corporate reorganization, joint venture, assignment, sale, or transfer or other disposition of all or any portion of our business (including in connection with a bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.

Third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

True Nature Flow has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

GDPR and your data protection rights

Your privacy is important, and we respect your rights.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact information contained in the Contact Us section below

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.


You have the following rights:

Right to access i.e., get a copy of your personal data. Right to rectification i.e., get your personal data corrected when necessary.

Right to erasure i.e., delete your personal data if it is no longer necessary for the purpose of processing. Remember, this is possible only when we do not have legal reason to keep your personal data.

Right to restrict processing i.e., limit processing for specific reasons.

Right to object to processing i.e., object to processing when you believe processing is unlawful or not necessary

Right to data portability i.e., have your data given to you or someone you choose.



You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via email privacy@herconfidentglow.com if you wish to make a request.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any queries or want to know more about our privacy approach or need more details on how we collect, use, disclose and protect your personal data, you can contact us at privacy@herconfidentglow.com You can also contact us by writing to us at the following address: True Nature Flow 61 Bridge Street, Kington, HR5 3DJ

How to complain

We are sorry that you did not like something about us. We are always looking to help you and would like to hear about your concern directly at complaints@herconfidentglow. The law allows you to contact the Data Protection Commission if you are unhappy with the way we manage your personal data.


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113


Or by clicking this link HERE